To paraphrase Clayton M. Christensen in The Innovator’s Prescription, artificial intelligence (AI) can bring precision and automation to the labor-intensive, subjective processes utilization management has operated upon; by doing so, healthcare organizations will leave a great deal of administrative waste in the rearview mirror and equip their UR teams for success. 2020 is the year of that transformation.
Change is hard. But you have to remind your team that you’re making a difference in healthcare — you’re bringing in money to help contribute to the community, to the organization and to the future of healthcare.”
Debbie Schardt, Director of Revenue Cycle and UM, Multicare Health System