Healthcare IT Career Evolution

Host of AI Amplified, Dr. Heather Bassett, interviewed Greg Miller, Vice President of Marketing and Business Development at Carta Healthcare. Greg shared his 40-year career journey in healthcare IT, starting with a degree in ski industry management and economics, but entering the field due to a lack of jobs in his intended sector. He described his initial role at Tufts New England Medical Center, where he conducted time and motion studies, and his subsequent career path, which included working with MediCity and Health Catalyst. Greg emphasized his passion for combining healthcare operations and technology, which has driven his long career. Heather discussed her own career path in healthcare and technology, highlighting the importance of scaling in healthcare. Greg explained that scaling involves learning from each customer and making strategic bets, combining operational understanding with strategic insight.

AI in Clinical Data Abstraction

Greg explained his background in healthcare data and his return to work at Carta Healthcare, an AI-focused company that applies artificial intelligence to clinical data abstraction since 2016. He described the significant costs associated with manual clinical data abstraction, which health systems spend between $10-15 billion annually, and highlighted the fragmented nature of this process across different service lines. Greg noted that only a few health systems have successfully centralized their abstraction functions, making it an important but often overlooked aspect of healthcare operations.

AI Evolution in Clinical Registries

Greg explained how Carta Healthcare, founded by Matt Hollingsworth, began using AI in 1999 to automate data abstraction for clinical registries, initially using machine learning and natural language processing. The company recently rebuilt its platform using LLMs, which has improved accuracy from 20-30% to 95%, resulting in significant cost and time savings. Heather noted the evolution from traditional AI to LLMs, comparing it to moving from “old school” to “classic rock” in terms of the technology’s still-relevant capabilities.  

AI in Healthcare: Opportunities and Challenges

Heather and Greg discussed responsible AI in healthcare, focusing on Carta Healthcare’s approach to registries and abstraction. Greg explained their use of hybrid intelligence, combining AI with clinical expertise, and shared a success story about a nurse who initially doubted but eventually trusted and relied on their AI tool. Heather and Greg also discussed the potential for private sector involvement in funding medical research as federal funding decreases. Greg expressed optimism about AI’s future in healthcare, emphasizing its potential to reduce costs, increase efficiency, and improve quality.

Greg Miller on LinkedIn

Carta Healthcare

Host
Heather Bassett, MD
Chief Medical Officer
Xsolis

Dr. Heather Bassett continues to drive AI innovation in healthcare to address operational challenges for health systems and plans, guiding them toward positive operational and patient outcomes. Rare among Chief Medical Officers at healthcare technology companies, she leads both the clinical services and data science teams. She architected Xsolis’ Care Level Score™, which integrates clinical expertise and data science to provide a numerical representation of the appropriate care status for each patient. This score and Xsolis’ AI-driven platform, Dragonfly, are uniting payers and providers during concurrent authorization processes to improve utilization management, patient outcomes, and reduce costs. Dragonfly is in use at hundreds of hospitals, health systems and health plans across America.

Dr. Bassett is passionate about advancing responsible AI in healthcare and is actively leading Xsolis’ involvement with the Coalition for Health AI (CHAI), an organization advancing the responsible development, deployment, and oversight of AI in healthcare, which Xsolis joined as an Early Member. Dr. Bassett was recognized by Nashville Business Journal’s Health Care Innovation Awards as Chief Medical Officer of the Year 2021 and by Becker’s Hospital Review’s Women in Health IT to Know 2023-2025. She has contributed articles or been featured in Newsweek, Forbes, AARP Magazine, InformationWeek, Becker’s, Fierce Healthcare, Medical Economics, MedCity News, Physicians Practice, and Patient Safety Quality Healthcare.

She earned a B.S. in biological sciences from Carnegie Mellon University and her Doctor of Medicine from the University of Texas Medical Branch, Galveston, Texas, where she worked as a research associate in the field of DNA repair. She undertook her residency in internal medicine at Vanderbilt University Medical Center and worked as a hospitalist at Centennial Medical Center in Nashville, Tenn., for eight years. She is board-certified in internal medicine.

Guest
Greg Miller
Vice President of Marketing and Business Development
Carta Healthcare

Greg Miller is the head of Marketing and Business development at Carta Healthcare. He is driven by a four-decade commitment to improving healthcare through information technology, Greg’s experience spans product development, consulting, sales, marketing, and corporate strategy. His deep understanding of healthcare challenges fuels his work at Carta Healthcare, advancing the company’s mission to unlock clinical data for better healthcare outcomes, empowering providers and improving patient lives.