The utilization management (UM) process can be inefficient and burdensome for both providers and payers.

Chilmark Research, the global research and advisory firm that is solely focused on the market for health IT solutions, explains the work burden that currently exists between these two groups.

Read more from Chilmark Senior Analyst Dr. Jody Ranck as he explores traditional processes used in UM and their challenges, and the application of AI and ML to build bridges between payers-providers – which Ranck concludes can ultimately drive improvements in relationships and increase trust across stakeholders.

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