Is This Product a Good Fit? Q&A with Paul Cummings
by XSOLIS Insights, on Jul 13, 2020 6:00:00 AM
Technology is constantly advancing. But are hospitals advancing with it? Tasked with bringing innovation and new thinking to the XSOLIS client base, Chief Product Officer Paul Cummings shares his thoughts on build the right product for the right job.
Cummings thinks of technology within the UR space in the context of three “C’s”. First are the “challenges” to overcome: what are we helping our clients do and how are we helping them succeed? XSOLIS’ roots in and relationships with Utilization Review teams across hospitals and hospital systems help us to truly understand the work to be done so we can build that understanding into product implementation and usage. “We are always striving to make the CORTEX platform more complete with the panel of patients we are covering,” says Paul. “Introducing analytics for pediatric patients is our latest expression of that.”
The second C is the “comprehensive” nature of our work. This takes shape in making sure we are helping to support packaging and synopsis with intelligent data. Third, we establish a “clear” path of communication between our team and the UR teams we serve. Asking clinicians what they see as the greatest opportunities with the technology they use reduces the distance from the starting position to the finish line. Successes in UR technology (or any technology!) are largely based on user feedback.
How does a product team use and gather that feedback? By listening, showing empathy, and reacting to client input through forums like the XCHANGE user conference, Client Advisory Board as well as direct product feedback loops.
Through this feedback and the three Cs, XSOLIS is causing a disruption in the technology space. “Often, we find inspiration from being dissatisfied,” says Cummings. “Status quo is not ok. That is why our team of data scientists, developers and product managers are always asking and always building to continue disrupting and to provide the best possible service to our users. The innovative spirit of XSOLIS will always be to seek the right information at the right time about the right patient.”