AI Amplified Podcast with Heather Bassett

AI-Driven Remote Care Platform

Heather interviewed Oren Nissim, CEO and co-founder of Brook Health, a healthcare technology company focused on AI-driven remote care for chronic diseases. Oren shared his personal experience with Type 2 Diabetes and explained how his background in technology and sensors led him to develop Brook’s platform, which uses data analytics and clinical insights to help patients manage their conditions. He discussed Brook’s evolution from diabetic management to a comprehensive remote care platform, highlighting its rapid patient growth and industry recognition for innovation in digital health.

Telehealth Company’s Growth Journey

Oren discussed the origins of his healthcare company, which began as a garage project in 2015 and officially commercialized in early 2018. He noted that while COVID-19 accelerated the adoption of telehealth services, the company’s growth was more significantly impacted by CMS’s adoption of a remote care model in late 2019, which better aligned with their business strategy after the pandemic.

Chronic Condition Management Strategies

Oren and Heather discussed the challenges of managing chronic conditions, emphasizing the importance of care outside clinic visits and addressing both medical and psychological aspects. Oren highlighted the need for a coaching approach that focuses on achievable goals and small victories rather than strict restrictions, while Heather agreed on the importance of moderation and data-driven strategies. They also touched on the role of AI in supporting these goals, though the specific moment of recognizing AI’s potential was not detailed in the transcript.

AI-Driven Chronic Disease Management

Oren discussed Brook Health’s approach to managing chronic conditions using AI and machine learning, emphasizing the importance of personalized strategies and contextual data collection. He highlighted the company’s early adoption of AI technologies and their commitment to responsible AI practices in healthcare, including strict guardrails and human supervision. Oren expressed optimism about the future of chronic disease management, citing advancements in AI adoption, changing healthcare legislation, and increased access to care as key factors driving progress.

Oren Nissim on LinkedIn

Brook Health on LinkedIn

Brook Health

Host
Heather Bassett, MD
Chief Medical Officer
Xsolis

Dr. Heather Bassett continues to drive AI innovation in healthcare to address operational challenges for health systems and plans, guiding them toward positive operational and patient outcomes. Rare among Chief Medical Officers at healthcare technology companies, she leads both the clinical services and data science teams. She architected Xsolis’ Care Level Score™, which integrates clinical expertise and data science to provide a numerical representation of the appropriate care status for each patient. This score and Xsolis’ AI-driven platform, Dragonfly, are uniting payers and providers during concurrent authorization processes to improve utilization management, patient outcomes, and reduce costs. Dragonfly is in use at hundreds of hospitals, health systems and health plans across America.

Dr. Bassett is passionate about advancing responsible AI in healthcare and is actively leading Xsolis’ involvement with the Coalition for Health AI (CHAI), an organization advancing the responsible development, deployment, and oversight of AI in healthcare, which Xsolis joined as an Early Member. Dr. Bassett was recognized by Nashville Business Journal’s Health Care Innovation Awards as Chief Medical Officer of the Year 2021 and by Becker’s Hospital Review’s Women in Health IT to Know 2023-2025. She has contributed articles or been featured in Newsweek, Forbes, AARP Magazine, InformationWeek, Becker’s, Fierce Healthcare, Medical Economics, MedCity News, Physicians Practice, and Patient Safety Quality Healthcare.

She earned a B.S. in biological sciences from Carnegie Mellon University and her Doctor of Medicine from the University of Texas Medical Branch, Galveston, Texas, where she worked as a research associate in the field of DNA repair. She undertook her residency in internal medicine at Vanderbilt University Medical Center and worked as a hospitalist at Centennial Medical Center in Nashville, Tenn., for eight years. She is board-certified in internal medicine.

Guest
Oren Nissim, CEO and Co-Founder
Brook Health

Oren Nissim is the Chief Executive Officer and co-founder of Brook Health, a pioneering healthcare technology company dedicated to transforming chronic disease management through AI-driven, always-on remote care. Brook’s platform blends advanced artificial intelligence with compassionate human clinical support to help individuals better manage chronic conditions, improve health outcomes, and extend access to personalized care beyond traditional clinical settings.

With over two decades of leadership experience in technology and healthcare innovation, Oren has a proven track record of building and scaling impactful products and teams. Prior to founding Brook, he served as CEO of Telmap, a mobile and location services company that he successfully led through strategic growth and acquisition by Intel. He also held leadership roles at Intel Corporation as Director and General Manager of Mobile & Location Services, where he drove strategic initiatives and helped shape the company’s portfolio in emerging markets.

Since launching Brook, Oren has guided the company from its roots in diabetes management to a comprehensive remote care platform that integrates data analytics, clinical insights, and personalized health coaching. Under his leadership, Brook has achieved rapid patient growth, garnered adoption across health systems, and earned industry recognition for innovation in digital health and remote care.