Trust and Transparency: Themes from Nashville’s Healthcare Industry
by Joan Butters, CEO of XSOLIS, on Mar 26, 2019 6:00:00 AM
Yesterday I was honored to be part of a panel discussion on healthcare technology entrepreneurship alongside Chase Spurlock of IQuity, John Bass of Hashed Health and Austin Dirks of Greenlight Medical – each of whom has built impressive organizations that use technology to address problems across the care continuum. We spoke to a delegation from the Association of British HealthTech Industries (ABHI), who were invited by Brian Moyer, CEO of the Nashville Technology Council, to learn more about healthcare innovation in Nashville. With Nashville at the epicenter of the healthcare ecosystem in the United States, we had the opportunity to share our own stories of how innovation is flourishing in Music City.
For me, two themes emerged from the discussion, thoughtfully articulated by John regarding what blockchain seeks to address in healthcare: the need for trust and the need for transparency. While we aren’t in the blockchain space currently, trust and transparency rang true to me as some of the most pressing challenges and opportunities I face, a sentiment that I felt was echoed by each of the other panelists.
As it relates to XSOLIS, trust and transparency are fundamentals underscoring every part of our business: customer service and support, data science, communication, payer and provider alignment, and beyond. From a customer standpoint, trust and transparency are essential to each interaction with our clients. For data science, building trust in evidence-based, analytics-driven technology is essential to moving our industry forward. In communication – across all facets of the organization, top to bottom – trust and transparency build the type of relationships and atmosphere that allow us to fail forward and succeed as one. And as XSOLIS looks towards helping construct a collaborative, data-driven future of healthcare, trust and transparency have never been so essential: transparency around incentives leads to trust in outcomes and a relationship that benefits patients first and foremost. And from a entrepreneur’s perspective, trust and transparency with my employees, partners and clients is simply the only way of doing business.
As I look back on the years since founding XSOLIS, I’m thankful for the forward-thinking healthcare leaders in Nashville who have allowed me to think differently, establish my own foundation of trust and grow an organization that is poised to change the industry. As I look towards healthcare’s future, Nashville offers my organization a front-row seat.